Returns

How to return an item or an inquiry about returning a safetyband item?

To initiate a return, please email us at: [email protected]

According to safety regulations, we cannot accept returns of used products due to health problems and cross contamination. If you wish to return your products and have an unused product, please read to ensure that your request meets the criteria below:

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion, after 7 calendar days, we will only offer an exchange or store credit. Items must be in “new, unaltered and unused condition”. The definition of a new, unaltered and unused condition is

  • without showing signs of wear or damage in any way
  • within 7 calendar days from the date of delivery (after 7 days no returns are allowed)
  • should not be a special or custom order
  • unless it is stated that it cannot be returned or that it has a return policy period different from the 7 days indicated in the description of the particular item of that article.
  • If the address is not provided or is not legible, and the courier cannot deliver or the order is returned, the second shipment will be at the customer’s expense so that a refund is allowed.

Refunds depend on the inspection of the items once we receive them.
There is a safety restocking fee of 15% for returned items that are not exchanged and are not damaged.
Again, DEBE contact us within 7 days of delivery if you wish to return ANY item to our store.
Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
The customer is responsible for all shipping costs for the return of unwanted items.

Return unopened/unused items to the following address:

ANKUDA UNION SL
PLAZA LA VEGA, NAVE 7 – 13160
TORRALBA DE CALATRAVA – CIUDAD REAL

Refund / replacement of damaged products / packages

If you received a package that has been damaged during shipping that affected SafetyBand’s product quality, you must inform SafetyBand within 7 calendar days from the date of delivery.

To open and submit the claim, you must send an email to [email protected] with the following ( no claims will be processed unless this documentation is submitted ):

  • Image or video of the damaged items.
  • Image of the shipping box in which the products were delivered
  • Image of the shipping label on the shipping box.

SafetyBand cannot process a claim for a product damaged in transit after 7 calendar days from the date of delivery.

If you discard the products and cannot provide documentation of the damaged items, no we may accept a refund/replacement.

Damaged products purchased through third party retailers should be claimed directly from the third party retailer. We cannot process claims for damaged products that were not ordered directly through THESAFETYBAND.COM .

Pre-order product feature:

Due to periods of unexpectedly high demand, we occasionally offer customers the opportunity to “pre-order” a product. This feature is intended to ensure that customers have the opportunity to book their shipment, once the product is available for fulfillment. SafetyBand reserves the right to change the planned delivery dates at any time without prior notice. Similarly, all customers who purchase using the pre-order function hereby acknowledge that they are pre-ordering a product available in the future and understand that the expected delivery date will be at the sole discretion of SafetyBand. All pre-orders will be shipped on a first-come, first-served basis. When ordering in advance, you will be charged the full amount of the order at the end of the purchase. If at any time you wish to cancel your order in advance, please contact us at [email protected]

Shipping

What is the average processing time?

Regular orders are processed to be shipped within 48-72 business hours.

Can I change the delivery address of my order?

Once an order is placed successfully, we can only change the shipping address if it has not been collected for fulfillment. If a package has been picked up for fulfillment or shipped, we can no longer change the shipping address provided during payment.

Can I cancel my order before it is shipped?

Once an order is successfully placed, we cannot accept immediate “cancellations” or refunds as the information is transferred to our logistics partner who processes the orders immediately. If you wish to return your product, you must wait until the product is received and then follow the Return Instructions on this page to be processed for a refund. Please note that inquiries sent by email to any contact email other than [email protected] will not be valid as a request for modification or cancellation.

Can I change the delivery address of my order?

Once an order is placed successfully, we can only change the shipping address if it has not been collected for fulfillment. If a package has been picked up for fulfillment or shipped, we can no longer change the shipping address provided during payment.

Package delivery during COVID-19. Where is my package?

Due to this unprecedented time and the security of both the customer and the courier, all packages will be left outside your home to ensure distance. That means our courier partners won’t be knocking on your door to deliver your order. Packages will be left outside the entrance of the residential or business address during the payment process. Be sure to check your tracking to pick up your package when it has been marked as delivered. We can no longer accept refund requests if your tracking shows that the package has been delivered. It is the customer’s responsibility to be at the destination address at the time of delivery to avoid any theft or problems with the delivery.
If your package has been marked as delivered and you cannot locate it, you will need to contact GLS directly.

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